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Sanbao Studio ships to most countries, excluding Nicaragua, Cuba, Iran, North Korea, Kosovo, Syria, Sudan and Somalia. We apologize for any inconvenience this may cause.
Orders are usually processed within 2-3 business days, starting from the following day after the order was placed. If for some reason processing times are longer than usual, we will notify you via email. Please note, we ship Monday through Friday 9-5 EST. This excludes weekends and major holidays.
For the standard shipping option, we use an expedited service that takes approximately 2-5 business days to arrive from the ship date. Express service times will vary.
For the standard shipping option, we use a fully-tracked ground shipping service that takes approximately 2-7 business days to arrive from the ship date. Please allow for at least one day for the tracking to be updated with the first scan after the order ships. Express service times will vary.
For the standard shipping option, we use a tracked air shipping service that takes an estimated 6-18 business days to arrive from the ship date. International shipping does vary in time depending on exact location. Please note, this does not include any delays experienced at customs. Express shipping times will vary.
Sanbao Studio is not responsible for customs, taxes, duties and tariffs. These charges are set by your country – we are not able to influence or control the rate at which you are charged. We suggest you contact your country’s customs office if you are concerned about the charges that may occur. Again, Sanbao Studio does not set these rates, nor do we have control over them.
Upon placing an order, Sanbao Studio will send two confirmation emails: the order confirmation email and the shipping confirmation email. Please be sure to check each email to ensure all information has been entered correctly at checkout. If you notice any mistakes, please email info@chinaclayart.com right away so we can attempt to correct this for you.
We can only correct errors prior to shipment. If the error is not caught prior to shipment, Sanbao Studio reserves the right to charge a re-shipment fee. Still have questions? Email info@chinaclayart.com for further information.